Meyliana, Eko K. Budiardjo, Building social CRM framework on enterprise architecture framework using value chain process approach

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CONTEMPORARY ENGINEERING SCIENCES

ISSN 1313-6569 (print) ISSN 1314-7641 (online)

Meyliana, Eko K. Budiardjo
Building social CRM framework on enterprise architecture framework using value chain process approach
Contemporary Engineering Sciences, Vol. 7, 2014, no. 14, 671-676
http://dx.doi.org/10.12988/ces.2014.4673
Copyright © 2014 Meyliana and Eko K. Budiardjo. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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